Safety warning

**Security notice to our customer service customers**

The provider that manages our customer service has informed us that it has suffered a security incident: between October 27 and November 3, a third party accessed its systems without authorization and obtained a copy of support conversations, including those from before those dates.

This means that your name, your email address, and the content of the messages you exchanged with us may have been affected, including any data contained in them, such as a telephone number or an order reference. Your payment details and access credentials are not stored in that system, so they have not been affected.

The important thing is this: anyone who has that information may write to you mentioning real details of your purchase, and that makes a fraudulent message seem credible.

For that reason, we ask you to keep the following in mind over the coming weeks:

Pay particular attention to any message asking you for a payment, your card details, a password, or a change to your details, even if it correctly mentions one of your orders.

We will never ask you for any of that, neither by email, nor via chat, nor by telephone, nor will we ask you to pay through any channel other than our website.

Do not open links or attachments in messages you were not expecting.

If you are unsure about a message, do not reply to it or click its links: go directly to motoscoot.net yourself or call us on 972 41 38 80. That way, you will always be certain that you are speaking with us.

The provider has contained the incident and renewed its credentials and access, and we have strengthened ours. We continue to demand full details from it and will inform you if there are any developments that affect you.

November 12, 2026